FAQ

HOW CAN I BUY TICKETS ONLINE?

Buy tickets online is very simple.
If you already have a Keycard, you need to:
- register on the portal
- choose the type of ticket to buy
- register the KeyCard number and credit card for payment.

The system will send you a receipt email.

For future purchases, you can avoid registering your personal data again: the system will memorize them.

Once the recharge is complete, it will not be necessary to go to the ticket office: bring the keycard with you and use it to access the lifts directly.

If you do not have a KeyCard you can choose the purchase option with Pick Up at the Pejo ticket office.

MAY I BUY SEVERAL TICKETS IN ONE TRANSACTION?

Yes you can easily buy the ticket for your children, family or friends in one single transaction.

For day and multi-day ski passes you can choose between different age groups:
• adult
• junior (born after 30.04.2008)
• baby (born after 30.04.2016)

WHAT TYPES OF TICKETS CAN I BUY ONLINE?

We offer different types of online tickets: hourly, day or multi-day ski passes.
Each ticket is subject to seasonal periods, fares and age group discounts.
To find all the tickets that can be purchased online, please consult the price list.

RECEIPT AND CONFIRMATION?

The system will send a confirmation e-mail to the address used for registration in which information relating to the purchase is reported (ticket header, ticket type, rate).
If it is a purchase without a card, present this receipt at the Pejo ticket office to collect your card.

HOW CAN I GET A KEYCARD?

All ski passes are loaded onto a rechargeable key card.
If you don't already have one, you can buy it at the Pejo ticket office. If you order with Pick Up at the cashier, the keycards will be provided to you directly at the time of collection.

DO THE SKI PASSES INCLUDED AN INSURANCE?

During the purchase process you can choose whether to buy, together with the ski passes, also the insurance at the additional price of € 3.00 per day per person. The guarantees offered range from civil liability for damage unintentionally caused to persons or things, a refund for medical first aid/emergency intervention, ski pass refund or a refund for ski lessons not used as a result of an injury that causes the insured party to return home with a driver. For more information [INFO]

ARE THERE REFUNDS?

There are no refunds except in cases where, for technical reasons, adverse weather conditions or transport service reasons, the SkiArea is not open to the public on the day for which the fixed date ski pass was purchased.

WHY IS THE SALE NOT ACTIVE?

The sale is not active when the Pejo SkiArea lifts are not in operation.